Thank You!

Thanks for downloading the Consumer Reviews and Q&A Expectations Survey.

In it, you'll learn exactly what consumers expect in terms of reviews and Q&A. And, whether brands are meeting these expectations or falling flat. Brands must understand the expectations of shoppers if they are to meet (and exceed) them, and understanding today's landscape is the first step.

Grab your copy of the Survey Report here!

Other Resources You Might Enjoy

Why the Smartest Brands Are Responding to Instagram DMs Inside Salesforce in 2025

June 18, 2025

How BYOC + Agentforce unlock scalable, multilingual engagement—without leaving Service Cloud In 2025, Instagram DMs aren’t just a social inbox—they’re one of the fastest-growing service and commerce channels for global brands. But handling them outside your CRM? That’s a thing of the past. As a Salesforce-native ISV, we believe customer messaging—especially Instagram DMs—belongs inside Salesforce…

multilingual customer engagement

How (and Why) to Adopt Multilingual Customer Engagement

August 8, 2024

You might have a loyal customer base that loves your products. But today’s consumers value experiences as much as they do products. In fact, Salesforce research found that 80% of consumers say that the experiences a brand offers are just as important as its products. And a single bad experience can be enough to scare…

Digital Transformation for Brands

Why Digital Transformation Must be a Top Priority for Brands (and How Salesforce and 1440 Can Help Make it a Reality)

July 19, 2024

In the world of business, the phrase “digital transformation” is one that’s used often. But it’s more than just a buzzword. Instead, digital transformation has become a necessity for any brand expecting to meet the ever-changing of modern shoppers. But what exactly is digital transformation? In this blog, we’ll explore what digital transformation is, why…