Create Commerce-Driven Messaging Experiences on Every Channel.

Consumers love messaging, and today's enterprise companies use more channels than ever to communicate with customers. With Messaging Studio by 1440, Customer Engagement Centers can unify message management into Salesforce, making it easier and more efficient to engage while seizing new business opportunities.

Messaging Studio Conversations Omnichannel

Say Goodbye to Scattered Communication Across Channels

Messaging Studio extends existing Salesforce message management with new channel support so you have one place to create and manage consistent Social, SMS, Messaging and Chat communications.

Learn More by Requesting a Demo

Unified Messaging for Customer Engagement Centers

With Messaging Studio by 1440, your agents can manage multi-lingual conversations on the most popular channels from a single hub in Salesforce. Reduce call center costs and empower agents with relationship-building tools that boost revenue and lifetime value.

Reply to Customers Faster

83% of customers expect to engage with someone immediately when contacting a company.

No matter the channel, responding to customers shouldn't take days. With Messaging Studio, you can extend the channels that Salesforce already supports so you can have it all in one place.

With a unified agent workspace, case management and omnichannel routing, you will be more responsive — leading to even greater customer engagement.

Create Relationships That Convert

Bots and live agents personalize buying guidance with integrated multi-cloud data from Salesforce.

Unified agent workspace integrated with Sales Cloud, Service Cloud, Commerce Cloud, Order Management or Marketing Cloud
Deepen your connection to prospects with actions and information at your fingertips: order history, lifetime value, leads, cases and preferences.
Asynchronous messaging lets you engage at any time in the customer journey to take orders, upsell, or follow up after purchase — improving loyalty and LTV.

Create Relationships That Convert

Bots and live agents personalize buying guidance with integrated multi-cloud data from Salesforce.

Unified agent workspace integrated with Sales Cloud, Service Cloud, Commerce Cloud, Order Management or Marketing Cloud
Deepen your connection to prospects with actions and information at your fingertips: order history, lifetime value, leads, cases and preferences.
Asynchronous messaging lets you engage at any time in the customer journey to take orders, upsell, or follow up after purchase — improving loyalty and LTV.

Leverage Bots, AI and LLM

Leverage modern AI tools like Salesforce Einstein, Google Dialogue Flow and ChatGPT to save valuable human resources to handle the complex queries for which they are skilled.

Extend existing workflows to chatbots across any digital channel using Einstein Bots Designer. Facilitate self-service by surfacing knowledge articles, answering questions intelligently and collecting and qualifying customer information prior to agent handoff.

Bots help solve basic queries and direct customers to the right place, reducing call center costs and allowing more capacity for knowledge workers to solve complex customer challenges.

Future-Proof Your Business with the Data to Prove It

Proactively build relationships, loyalty and higher lifetime value as you build first-party data, with integrated dashboards and reports.

Extend the customer experience by asking for details that complete the 360 view. Grow CSAT and NPS scores while building relationships and reducing one-off conversations. Collect first-party data to enrich customer experiences and provide a unique competitive advantage as the cookie is retired.

Future-Proof Your Business with the Data to Prove It

Proactively build relationships, loyalty and higher lifetime value as you build first-party data, with integrated dashboards and reports.

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