A Single Hub for Conversations from Anywhere

Use Salesforce tools to communicate with customers on their favorite messaging channels.

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Available Now: Google Business Messages in Salesforce

Meet customers in their moment of need with the scale of Google Search and Maps.

Entry Points for Google Business Messages

Future Channels Supported (Q4, 2021)

Slack, Facebook Messenger, WhatsApp, Instagram, SMS

Speed, Simplicy and Convenience

Engage with customers across messaging channels before, during and after a sale.

Respond Quickly

40% of consumers believe they are stuck on hold too long. With real-time alerts, Messaging Studio helps Salesforce customers deliver timely experiences to comply with Service Level Agreements (SLAs) and exceed customer expectations.

Route Messages

60% of businesses struggle to manage the volume, pace and scale of inquiries. With Messaging Studio, you can set up user permissions and assign different roles to ensure the proper teams are notified so they can act quickly when messages roll in.

What Customers Want

75% of consumers prefer to engage with companies via messaging over traditional channels. Messaging Studio lets you meet customers where they are, without leaving Salesforce. Connect with Slack, LiveAgent, Service Cloud and Salesforce Mobile.

Frictionless Customer Experiences Inside Salesforce

Multi-cloud messaging journeys that foster engagement, conversion and consumer stickiness

Unified agent workspace integrated with Sales Cloud, Service Cloud, Commerce Cloud, Order Management or Marketing
Create a lead, open a case, share a knowledge article or edit an order from within a conversation
Link to other experiences to create rich 360 customer views

Bring Conversational Commerce Up the Funnel

In the places consumers are already going for answers.

Launch Salesforce-powered conversational experiences via Google Search and Maps with Google Business Messages
Improve conversion by sharing personalized promotions, addressing cart abandonment, scheduling appointments and recommending products.
This allows brands to have sticky and meaningful conversations that drive commerce throughout the funnel.

Improve with Automation

Digital agents (aka chatbots) streamline experiences that were previously fragmented and costly.

Design conversational experiences using Einstein Bots designer across messaging channels, so you have one place to manage the conversational connection with consumers.
Leave more capacity for knowledge workers to solve complex customer challenges
Grow CSAT and NPS scores while improving Conversion Rates and understand intent with emojis and reactions

Future-Proof Your Business

Own your relationship with customers.

Extend the customer experience by asking for details that complete the 360 view
Conversation longevity reduces one-off's, keeping your dialogue open for a rolling 30 days
This unique opportunity to collect first-party data not only enriches your customer experience, it also provides a unique competitive advantage.