Commerce-Driven Conversations Across Messaging Platforms
With Messaging Studio by 1440, your agents can manage multi-lingual conversations on the most popular messaging channels from a single hub in Salesforce. Reduce call center costs and empower agents with relationship-building tools that boost revenue and lifetime value.
Personalization Facilitated by the World's #1 CRM
Salesforce Service Cloud provides a centralized view of the customer profile—like order history, loyalty and lifetime value—so bots and agents are armed with quick answers and recommendations.
Conversations that Increase Happiness and Revenue Growth
Engage with customers across messaging channels before, during and after a sale.
Offer fast customer service with a hybrid chatbot and live agent model that exceeds customer expectations.
Empower your agents to sell, upsell and cross-sell with personalized, data-based recommendations.
Help shoppers by building a cart with them, adding discounts and enabling checkout within the chat window.
Proactively re-engage prospects and customers with conversation longevity across a 30-day rolling window.
Improve with Automation
Digital agents (aka chatbots) streamline experiences that were previously fragmented and costly.
- Instead of managing multiple channels in different places, design conversational experiences using Einstein Bots designer and deploy them across messaging channels.
- Bots help solve basic queries and direct customers to the right place, reducing call center costs and allowing more capacity for knowledge workers to solve complex customer challenges.
Amaze with Personalization
Bots and live agents personalize buying guidance with integrated multi-cloud data from Salesforce.
- Unified agent workspace integrated with Sales Cloud, Service Cloud, Commerce Cloud, Order Management or Marketing
- Deepen your connection to prospects with actions and information at your fingertips: order history, lifetime value, leads, cases and preferences.
- Create rich experiences with knowledge articles, emojis, product carousels, images, traceable links and more.
- Auto-translate conversations while both parties type in their native language.
Convert With In-Chat Payments
Bring conversational commerce up the funnel in the places consumers are already going for answers.
Launch Salesforce-powered conversational experiences via channels consumers already know and love.
- Provide customers with the choice of checking out with Amazon Buy with Prime, Apple Pay, Google Pay or Stripe.
- This allows brands to have sticky and meaningful conversations that drive commerce throughout the funnel.
Delight with Post-Purchase Engagement
Proactively build relationships, loyalty and higher lifetime value.
- Extend the customer experience by asking for details that complete the 360 view.
- Grow CSAT and NPS scores while building relationships and reducing one-off conversations.
- Collect first-party data to enrich customer experiences and provide a unique competitive advantage as the cookie is retired.
Win the Moments that Matter.
Win the Moments that Matter.
See Messaging Studio (coming soon to Salesforce AppExchange) WIN this AppExchange Demo Jam.