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Chatbot Horror - Bad Chatbot Designs

Chatbot Horror: How Poorly Designed Chatbots Can Ruin the Customer Experience

By now, you have likely heard how beneficial online chatbots can be. They can help reduce contact center costs by addressing common inquiries and needs, and gathering information to direct messages to the right live agent when necessary. When service agents’ time is freed up from having to ask the same mundane questions over and…

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