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Messaging
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A unified live and digital agent workspace for popular social and messaging services.
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Automatically translate Salesforce data, knowledge and messages into 100+ languages.
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All-in-one Review and Q&A management for product, location and app review sites.
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360° Support, Order, Inventory and Logistics management for omnichannel retailers.
From the Salesforce Experts at 1440
Top 9 Reasons Your Brand Needs Translation for WhatsApp
These days, the vast majority of consumers with smartphones have at least one messaging app. Increasingly, they’re using these apps to connect with brands – whenever and wherever a need…
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The Connected Customer in Salesforce: A Guide for Retail CPG Brands
Consumer behavior and preferences are always changing. That’s nothing new. However, in the last few years, we’ve seen a rapid (and dramatic) shift in the way shoppers browse and buy…
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Review Monitoring for Salesforce Users
As a consumer, you probably depend on ratings and reviews to make informed purchase decisions. If so, you’re in good company. According to Bazaarvoice, 89% of consumers consult ratings and…
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Beyond Entertainment: The Business Value of TikTok and TikTok Shop
Chances are, you’re familiar with TikTok. You might even have a TikTok user living under your roof. Maybe that TikTok user is you. That endless stream of short form videos…
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Reflections on Dreamforce 2023: Omni-Channel is No Longer Optional
It’s hard to believe that Dreamforce 2023 was already a month ago. But one thing is for sure: the impact of this year’s amazing event is sure to stick with…
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How Consumers Use TikTok Throughout the Purchase Journey – and How Brands Can Start Managing it More Effectively
A customer’s path to purchase is rarely as linear as those textbook sales funnel graphics would have you believe. Instead, the purchase journey is often full of twists and turns.…
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