The Future is Now

Make Conversational Commerce a Reality. Today.

Think Conversational Commerce is just a buzzword of the future? 1440 helps you give consumers the fast, accurate and personalized responses they expect — regardless of messaging channel — with tools to make the sale happen on the spot.

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Reduce Contact Center Costs

As organizations face staffing shortages and soaring labor expenses, Conversational AI makes agents more efficient and effective, and Gartner predicts that 1 in 10 agent interactions will be automated by 2026, reducing contact center agent labor costs by $80 billion.

Improve Case Resolution

But it's not just about call deflection. Using AI can increase service capacity and efficiency while improving speed and quality for quicker case closure and NPS and CSAT uplift. That means your agents are having more rewarding conversations with the ability to take more calls per day.

New Revenue Opportunities

Regardless of channel, when a consumer messages you, it represents an opportunity to build relationships. Agents are empowered with more opportunities for upsells, cross-sells and personalized recommendations that improve conversion and revenue.

Reduce Contact Center Costs

As organizations face staffing shortages and soaring labor expenses, Conversational AI makes agents more efficient and effective, and Gartner predicts that 1 in 10 agent interactions will be automated by 2026, reducing contact center agent labor costs by $80 billion.

Improve Case Resolution

But it's not just about call deflection. Using AI can increase service capacity and efficiency while improving speed and quality for quicker case closure and NPS and CSAT uplift. That means your agents are having more rewarding conversations with the ability to take more calls per day.

New Revenue Opportunities

Regardless of channel, when a consumer messages you, it represents an opportunity to build relationships. Agents are empowered with more opportunities for upsells, cross-sells and personalized recommendations that improve conversion and revenue.

One Place to Manage Multiple Messaging Channels

Connect with consumers in a natural and personalized way on your owned channels + sites and apps they use every day.

  • A single hub to manage conversations from live chat, SMS, social and messaging channels.
  • 70% of customers say agents' awareness of past sales is fundamental to keeping their business.
  • By connecting customer, order and conversation history, you can provide a more seamless experience that omits the need to ask for the same information over and over.
  • With this information at their fingertips, agents are empowered to address questions faster and make personalized shopping recommendations.
Reputation Studio by 1440 Helps Brands Manage Brand Reputation Inside Salesforce

Chatbots Get Everyone There Faster

Reputation Studio by 1440 Helps Brands Manage Brand Reputation Inside Salesforce

Machine Learning and Artificial Intelligence let you design and scale automated experiences that address common needs quickly and efficiently.

  • Design and power automated conversational experiences and deploy them to many channels without the need for code.
  • Free your agents from asking the same mundane questions by prompting customers with questions that get them to the best human for the job.
  • Rich features like chips, carousels, photos, location sharing, appointment setting and typing notifications make a better experience for all.
  • Cost-efficient, 1:1 conversations can happen simultaneously at any time of the day, while human bandwidth is freed up to focus on complex issues — turning your cost center into a profit center.

A Privacy-Safe Way to Grow Your Business

With in-message checkout, conversational commerce has become the best way to create and scale personalized relationships that convert.

  • Multi-channel messaging allows you to own your customer data as compliance regulations give consumers better control over their privacy and deprecate the third-party cookie.
  • 89% of consumers are more likely to make another purchase after a positive customer service experience.
  • A better messaging experience can lead to higher engagement, conversion, customer lifetime value and stickiness, with measurable improvements to NPS and CSAT score.
  • In-message checkout with support for Apple Pay, Google Pay, Stripe and Amazon Buy with Prime.
Reputation Studio by 1440 Helps Brands Manage Brand Reputation Inside Salesforce

With the ability to re-engage consumers even after the chat window has closed, we can delight customers before they even ask... with stock status updates, shipment notifications, or to follow-up after an order to make sure they're happy. All of this helps us actively build relationships while reducing inquiries into customer support.

Bob S.

Conversational Commerce Professional

Come Together for a Better Experience

With Conversational Commerce, your Creative, Marketing, Social and Customer Care teams come together.

New messaging entry points like QR codes let you personalize based on the product purchased

Automated translation allows both digital and live agents to personalize based on language preference.

Unlike live chat, asynchronous messaging allows for conversation longevity for both the customer and the organization.

Messaging Studio

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Messaging Studio

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Learn-More-Messaging-Studio

Get Started

 

Messaging Studio

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Learn More Messaging Studio

Get Started