1440 is the Salesforce expertise layer that brings Bazaarvoice’s global reach and reputation data directly into Salesforce Service Cloud through Reputation Studio. Together, Bazaarvoice and 1440 eliminate the complexity of managing customer feedback across dozens of channels, enabling brands to collect, analyze, and respond to UGC from one unified workspace.

By integrating Bazaarvoice Direct and the Connections Network into Salesforce, brands can now see — in real time — how reviews and questions appear across retailers like Target, Walmart, and Costco, while managing all responses natively in Salesforce. This creates a closed feedback loop between brand, retailer, and customer, empowering teams to take swift, informed action that strengthens trust and loyalty.

With Agentforce and Einstein AI powering automation, the partnership transforms reputation management into a proactive, intelligent system. AI-suggested responses help agents reply faster and more accurately, while automated routing and prioritization ensure that critical reviews or questions reach the right teams instantly. The integration also supports approval workflows for managers, ensuring every response remains compliant and on-brand — all without ever leaving Salesforce.