PARTNERSHIPS

1440 + Trustpilot Partnership

Trustpilot + Reputation Studio by 1440

Trustpilot + Reputation Studio by 1440

At Trustpilot, reviews are all about the customer experiences behind the stars and text. They make collecting and displaying reviews on your site easy. With the Trustpilot + Reputation Studio partnership, you can manage your Truspilot reviews — along with UGC from dozens of other channels — right in the world's #1 CRM, Salesforce.

This integrated solution gives companies the ability to respond to reviews and questions quicker, because it's done in Service Cloud, where your business processes already live. What's more, you can analyze the feedback across dozens of sites to make strategic changes that drive incremental ROI.

At Trustpilot, reviews are all about the customer experiences behind the stars and text. They make collecting and displaying reviews on your site easy. With the Trustpilot + Reputation Studio partnership, you can manage your Truspilot reviews — along with UGC from dozens of other channels — right in the world's #1 CRM, Salesforce.

This integrated solution gives companies the ability to respond to reviews and questions quicker, because it's done in Service Cloud, where your business processes already live. What's more, you can analyze the feedback across dozens of sites to make strategic changes that drive incremental ROI.

Manage Trustpilot Reviews

Trustpilot Review Management in Salesforce

Response

Review & Question Response

Respond to customers on any platform from a single workspace, with customizable response templates.

Case Creation

Case Management

Create, approve, prioritize and route cases to teams for negative reviews, questions and tagged keywords.

Alerts

Real-Time Alerts

Custom alerts allow agents to get notified as soon as a new review is posted that meets filter criteria.

Prioritization

Prioritization

Create categories of keywords and tags to trigger urgency around top-of-mind issues.

Response Approvals

Response Approvals

Ensure responses are on-brand and accurate by setting up an approval process for managers.

Insights

Insights

Learn what customers think about your products with actionable sentiment and intent-based analysis.

Trustpilot Bazaarvoice and Other Channels

Aggregate, Manage, Respond and Analyze Across UGC Channels in One Place

User-Generated Content (UGC) such as ratings, reviews and customer questions have major implications for companies. Yet, managing UGC across channels often requires a swivel chair and logging into multiple disparate channels. With 1440 and Trustpilot, customer reviews and questions are consolidated from multiple channels into a single interface for rich, connected, 360° customer views and actions.

Channels include Amazon Global Marketplaces, Facebook Recommendations, Bazaarvoice, Bazaarvoice Connections Network, PowerReviews, Google Play Store, Google My Business, Apple App Store, Trustpilot, Walmart, Better Business Bureau, SiteJabber, Yelp, TripAdvisor, Reddit, Open Table and many more.

 

Drive Efficiencies and Revenue Growth

Reputation Studio by 1440 is the omnichannel approach to Review and Q&A Management in Salesforce Service Cloud, with additional connections for Zendesk and Emplifi users.

Get real-time, customizable alerts for new UGC that meet filter criteria. Respond to customers on any supported channel from a single workspace. Escalate issues by creating cases for negative reviews, questions, and top-of-mind issues. Set up customizable templates, response approvals, prioritization for urgent issues, team routing, product mapping and more.

Review Management in CRMs

Get Started Today

Get Started Today

Better security, real-time data accuracy, and integration with ease.
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