growth
The 10 Top Benefits of Live Chat for Businesses
By Faith Hinz |
Reading Time: 7 minutes
Providing great service is essential to winning new customers — and retaining the ones you’ve got. Case in point? According to Salesforce, nearly three-quarters of consumers have made purchase decisions based on their customer service experiences. And 91% indicate that a positive customer service experience improves the likelihood of a repeat purchase. But the channels…
How User-Generated Content Will Impact 2020 Holiday eCommerce (and How to Get Ahead Now)
By Faith Hinz |
Reading Time: 9 minutes
Introduction Fall is officially underway! In many parts of the country, the air is getting crisper and the leaves are changing colors. And that can only mean one thing: the 2020 holiday season is just around the corner. In fact, many consumers are already in holiday shopping mode. Our friends at PowerReviews surveyed more than 5,000 consumers in August…
4 Ways COVID-19 is Impacting eCommerce
By Faith Hinz |
Reading Time: 6 minutes
The world today is a much different place than it was just a few short months ago. In the wake of the global COVID-19 pandemic, stay-at-home orders and social distancing measures intended to “flatten the curve” have become our new normal. The pandemic has disrupted nearly every aspect of life — and will continue to…