Posts Tagged ‘live agent’
Extend Your Salesforce Live Agent Capabilities with Google’s Business Messages
May 3, 2022
Consumers have certain, basic expectations when it comes to customer service. That’s nothing new. For example, most have always expected friendly agents and quick resolutions to their issues. But these days, consumers have higher standards than ever before. Per Salesforce’s State of the Connected Customer, over half of consumers say the crises of the past two…
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