Consumer Communication Preferences Survey

Consumers' preferred communication channels are shifting. While in-person and phone interactions are still important, new channels are emerging and gaining favor with consumers. 1440 surveyed 500 consumers to find out how they want to interact with brands in 2022.

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Connect all of the omnichannel data, tools and processes it takes to delight the customer before, during and after a sale. Based on the number of minutes in a day, 1440 helps you achieve more per minute as you deliver personalized customer experiences at scale.

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Empower support teams with omnichannel customer data.

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Unified inventory visibility across every channel and fulfillment location.

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Monitor, respond to and analyze UGC from a single place.

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Communicate with global customers with automated language translation.

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Third Party Messaging Hub

A single inbox to manage conversations from anywhere.

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