Consumer Communication Preferences Survey

Consumers' preferred communication channels are shifting. While in-person and phone interactions are still important, new channels are emerging and gaining favor with consumers. 1440 surveyed 500 consumers to find out how they want to interact with brands in 2022.

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Remember when the only ways to get in touch with a brand were to call their toll-free number or visit a store? Those days are long gone. Today, more and more consumers turn to apps like WhatsApp, Facebook Messenger, Instagram Messenger, and others to ask questions and get information. In fact, Meta research tells us…

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Connect all of the omnichannel data, tools and processes it takes to delight the customer before, during and after a sale. Based on the number of minutes in a day, 1440 helps you achieve more per minute as you deliver personalized customer experiences at scale.

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Order Management

Streamline order processing returns and exchanges across channels.

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Multi-Channel CRM

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Unified inventory visibility across every channel and fulfillment location.

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Reviews and Q&A

Monitor, respond to and analyze UGC from a single place.

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Language Translation

Communicate with global customers with automated language translation.

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Third Party Messaging Hub

A single inbox to manage conversations from anywhere.

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