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1440 + Google RCS for Salesforce

Connect with customers using next-gen messaging through Google RCS (Rich Communication Services)—the modern evolution of SMS. RCS enables branded, interactive, and secure messaging directly within Android's native Messages app. With 1440, brands can engage customers through RCS natively in Salesforce, alongside all other digital channels.

Deliver personalized, rich conversations with features like image carousels, quick replies, one-tap CTAs, and read receipts—plus AI-powered reply suggestions, omni-channel routing, and complete customer history. All managed seamlessly in the Salesforce Console or 1440 Mobile App.

1440 expands Salesforce’s BYOC messaging capabilities with support for Google RCS, Instagram, TikTok, X, and KakaoTalk—in addition to native support for Facebook Messenger, LINE, Apple Business Messages, SMS, and WhatsApp.

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Manage Google RCS and Other Channels in Salesforce Using Any Device

Omni-Channel Routing

Easily transfer chats using Omni-Channel Routing.

Omni-Supervisor

Give management oversight using Omni-Supervisor.

Share What Matters

Send images, videos, product details and files.

Conversation History

Full conversation history and deep linking capability.

Knowledge Search

Knowledge search and quick text for faster, accurate replies.

AI-Generated Recommendations

Time-saving AI-generated reply recommendations.

Google RCS for Salesforce

With 1440’s native Messaging Studio app, you can manage Google RCS conversations directly within Salesforce—no toggling between tools required. Deliver rich, branded messages with images, carousels, quick replies, and more, all from Android’s native messaging app and synced seamlessly into your Salesforce workflow.

Use Salesforce capabilities like Alerts, Cases, Prioritization, Approvals, and Analytics to streamline and automate RCS conversations. Plus, combine RCS with other messaging channels—like SMS, Instagram, WhatsApp, and Apple Business Messages—for a truly unified customer engagement strategy.

Connect with Consumers in their Moment of Need, on Google Search and Maps

Did you know Google holds over 92% of the global search engine market? With Messaging Studio by 1440, you can meet customers where they already are—across Google RCS and other key messaging channels—all without ever leaving Salesforce.

This omni-channel solution empowers your team to respond faster, personalize conversations, and save time with built-in automation and AI. Gain deeper insights into customer preferences, behaviors, and purchase history, and manage it all from any device with 1440’s Salesforce-native Messaging Studio.

Messaging Studio

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