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1440 + TikTok Shop for Salesforce
1440 + TikTok Shop for Salesforce
Establish a direct and real-time connection with customers and prospects as you seamlessly engage through TikTok Shop DM without leaving the Salesforce Console or Mobile App. Implement AI virtual assistants to save time and resources while delivering the highest quality of service and freeing up human agents for the more complex problems for which they are skilled.
Do all of this in Salesforce alongside your other channels, including Salesforce supported channels like Facebook, Apple Business Messages, SMS and WhatsApp), and expanded channels only offered by 1440 (Google Business Messages, Instagram Messenger, X, Line, KakaoTalk and now, TikTok!).
Establish a direct and real-time connection with customers and prospects as you seamlessly engage through TikTok Shop DM without leaving the Salesforce Console or Mobile App. Implement AI virtual assistants to save time and resources while delivering the highest quality of service and freeing up human agents for the more complex problems for which they are skilled.
Do all of this in Salesforce alongside your other channels, including Salesforce supported channels like Facebook, Apple Business Messages, SMS and WhatsApp), and expanded channels only offered by 1440 (Google Business Messages, Instagram Messenger, X, Line, KakaoTalk and now, TikTok!).
Manage Messaging from TikTok and Other Channels in Salesforce Using Any Device
Omni-Channel Routing
Easily transfer chats using Omni-Channel Routing.
Omni-Supervisor
Give management oversight using Omni-Supervisor.
Share What Matters
Send images, videos, product details and files.
Conversation History
Full conversation history and deep linking capability.
Knowledge Search
Knowledge search and quick text for faster, accurate replies.
AI-Generated Recommendations
Time-saving AI-generated reply recommendations.
Introducing TikTok Shop Conversations for Salesforce
With 1440's native Messaging Studio app, you can manage TikTok conversations within your Salesforce ecosystem. Seamlessly connect with your customers, automate messaging with AI virtual assistants, and integrate all your TikTok conversations alongside other channels in Salesforce.
With TikTok conversations managed in Salesforce, you no longer need to switch between different platforms to handle customer inquiries. Use Salesforce features like Alerts, Cases, Prioritization, Approval and Insights to make managing customer interactions a breeze.
The Influence of TikTok with the Ease of Salesforce
Messaging Studio by 1440 is the omni-channel approach to customer experience management. It enables quick responses and communication from any devices, including mobile. You'll also unlock powerful insights as you gain a deeper understanding of your customers' preferences, behaviors and purchase history.
Messaging Studio
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