Thank You!
Other Resources You Might Enjoy
Chatbot Horror: How Poorly Designed Chatbots Can Ruin the Customer Experience
By now, you have likely heard how beneficial online chatbots can be. They can help reduce contact center costs by addressing common inquiries and needs, and gathering information to direct messages to the right live agent when necessary. When service agents’ time is freed up from having to ask the same mundane questions over and…
The Direct-to-Consumer Brand’s Guide to Holiday 2022
Is it just us, or does each year seem to fly by faster than the one before it? October is already halfway over. And that means the holiday shopping season will be well underway before we know it. What can direct-to-consumer (DTC) brands expect this holiday season? And what last minute preparations can you take…