Posts Tagged ‘chatbot’
How Customer Care Teams Can Tap Into Conversational Commerce to Boost Customer Satisfaction and Loyalty
These days, consumers expect outstanding experiences throughout the purchase journey. While customer experience is a cross-functional responsibility, there’s one team that plays a particularly critical role: the customer care team. Customer Care Reps: The Unsung Heroes Your customer care representatives are brand ambassadors. They’re the folks interacting with customers day in and day out. These…
Read MoreThe State of Conversational Commerce in 2023
Introduction In the long history of business, conversations have always been an effective way to grow sales. Consider a consumer shopping for a new vehicle. After doing her research, she steps into the car dealership. The salesperson builds rapport with her, and she ends up purchasing the car – complete with some extras that align…
Read MoreChatbot Horror: How Poorly Designed Chatbots Can Ruin the Customer Experience
By now, you have likely heard how beneficial online chatbots can be. They can help reduce contact center costs by addressing common inquiries and needs, and gathering information to direct messages to the right live agent when necessary. When service agents’ time is freed up from having to ask the same mundane questions over and…
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