Best Practices For Responding To Negative Reviews

Respond to Negative Reviews Yelp OpenTable Amazon

Everything you need to know when it comes to responding to negative feedback online. People writing negative reviews want to be heard. They want someone to know that they were disappointed with their experience and want their issue resolved. You need to address customer comments in a way that is personal, authentic, and truly helpful.…

Read More

Monitoring Adverse Effects Through Reviews

Monitoring Adverse Effects - Reviews

In 2009, Peanut Corp. of America lost $1 billion, went bankrupt and closed up its business. All these happened because a batch of their peanut butter¬†was contaminated with salmonella. As a result, 9 people died and hundreds more fell sick after consuming their peanut butter. In a similar incident, Pfizer had to pull its bestselling…

Read More