1440 Demo Kit
This 1440 Demo Kit is a resource intended for Salesforce Solution Engineers to install and set up 1440 products with sample data in their own demo orgs. Our goal is to help make it easy to present these solutions to customers and prospects. For assistance, please contact us at firstname.lastname@example.org.
The all-in-one review management suite that consolidates reviews and marketplace questions from nearly any channel. View, respond to and analyze feedback from one place.
Respond to Reviews from Inside Service Cloud
A Salesforce customer/prospect asks their Solution Engineer about managing online reviews inside Service Cloud. The Salesforce AE/SE tells their customer/prospect that they have a solution for monitoring and responding to online reviews from inside Service Cloud.
Facilitate Review Response SLAs
A Customer Service manager monitors customer reviews for all products, locations, and apps (including Amazon, Bazaarvoice, Google My Business, Yelp, Google Play Store, and Apple App Store Connect app stores). She turns those reviews into cases for her Customer Service agents to respond to. She must ensure that SLAs are kept intact while also providing a consistent customer experience across channels.
Manage 1-2 Star Reviews
- Open each review (custom object) and based upon the rating, issue and origin, determine whether it should become a case.
- Determine whether all 1-2 star reviews should have an auto-create case workflow to increase response time and efficiency.
- Auto-created cases are fully tracked by progress. Customer Service agents are able to look at the Open Case List View to work through cases and respond quickly and easily.
- The Customer Service team collaborates on reviews that have unique issues and require additional attention.
Manage 3-4 Star Reviews
- Open each review (custom object) and based upon the issue, determine whether a case should be made.
- Determine whether all 3-star reviews should have an auto-create case workflow as there is an opportunity to potentially turn these into 4 or 5 star reviews.
- Additional knowledge is found around key KPIs they track internally which allows them to react quickly and improve customer experiences around their stores, app functionality and products.
- Operations, Customer Service and Product Development teams are all monitoring these reviews.
Reputation Studio IDO Demo
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Demo Kit Coming Soon