Salesforce
How Customer Care Teams Can Tap Into Conversational Commerce to Boost Customer Satisfaction and Loyalty
By Faith Hinz |
Reading Time: 7 minutes
These days, consumers expect outstanding experiences throughout the purchase journey. While customer experience is a cross-functional responsibility, there’s one team that plays a particularly critical role: the customer care team. Customer Care Reps: The Unsung Heroes Your customer care representatives are brand ambassadors. They’re the folks interacting with customers day in and day out. These…
Unlocking the Power of Conversational Commerce for Salesforce: Tips, Strategies, and Tools
By Faith Hinz |
Reading Time: 7 minutes
Oftentimes, the word “eCommerce” conjures up images of a shopper browsing a website, adding an item (or items) to their cart, and then completing the checkout process. But the reality is, there are plenty of new, innovative ways of purchasing products online – including social commerce, conversational commerce, and augmented reality – just to name…
Highlights From Dreamforce 2022
By Jon Jessup |
Reading Time: 6 minutes
During the height of the pandemic, a lot of our favorite things were put on hold. Vacations. Gatherings with family and friends. And our favorite in-person industry events like Dreamforce. Sure, Dreamforce, one of the largest (and arguably the best) tech conferences in the world never really went away. In the past couple of years,…
Introducing Shipping Studio by 1440: The Salesforce Shipping Solution You’ve Been Looking For
By Faith Hinz |
Reading Time: 5 minutes
Modern consumers demand great experiences throughout the purchase journey. In fact, Salesforce research found that 88% of customers find the experience a company provides to be as important as its products and services. Brands that focus on CX often see a big return. Consider the fact that customers who have positive experiences with a brand…
5 Things Every Salesforce System Integrator Needs to Know About Business Translation
By 1440, Inc. |
Reading Time: 6 minutes
These days, many of the best, most highly regarded brands depend on the Salesforce platform to run their businesses. There, they manage all aspects of the customer lifecycle – from marketing to sales to service – and everything in between. Salesforce understands that businesses aren’t one-size-fits-all. And one of the beauties of the platform is…
How 1440 Makes Translation Easy for Salesforce Customers
By Faith Hinz |
Reading Time: 6 minutes
Think having great products is enough to guarantee success? Well, you might want to think again. According to Salesforce research, 84% of customers say the experience a company provides is just as important as its products. So if you’re looking to grow your business (aren’t all brands?), then you’ve got to make it a top…
How 1440’s Partnerships Enhance Digital 360 for Brands
By Faith Hinz |
Reading Time: 8 minutes
Let’s face it: consumer expectations and behavior have shifted a lot in the past few years. One of the biggest shifts involves the ways consumers interact with brands – and want to interact with them. eCommerce is Growing – with no Signs of Slowing In the midst of the ongoing pandemic, eCommerce sales experienced unprecedented…
Why Digital Transformation Must be a Top Priority for Brands (and How Salesforce and 1440 Can Help Make it a Reality)
By Faith Hinz |
Reading Time: 6 minutes
In the world of business, the phrase “digital transformation” is one that’s used often. But it’s more than just a buzzword. Instead, digital transformation has become a necessity for any brand expecting to meet the ever-changing of modern shoppers. But what exactly is digital transformation? In this blog, we’ll explore what digital transformation is, why…
Better Experiences, Stronger Relationships: Is Digital 360 Worth the Hype?
By Jon Jessup |
Reading Time: 3 minutes
The short answer is “absolutely.” Digital 360 has recently become the new industry standard for communicating with customers on the level they have come to expect. It allows businesses to connect with their audiences at any time of the day, on their preferred platforms. When companies have the capabilities of understanding each individual consumer, they…