customer experience
Concerns Over Counterfeiting on Amazon? 3 Ways to Protect your Brand
By Faith Hinz |
Reading Time: 3 minutes
Recently, Amazon has ramped up their efforts to combat counterfeits. According to an Amazon blog post, in 2018 alone the company “invested over $400 million in personnel and tools built on machine learning and data science” in order to protect customers from counterfeits. What’s more, a bipartisan bill called the Shop Safe Act of 2020 was introduced earlier…
Best Practices For Responding To Negative Reviews
By 1440, Inc. |
Reading Time: 6 minutes
Everything you need to know when it comes to responding to negative feedback online. People writing negative reviews want to be heard. They want someone to know that they were disappointed with their experience and want their issue resolved. You need to address customer comments in a way that is personal, authentic, and truly helpful….
How Online Product Reviews Impact Brick and Mortar Sales
By 1440, Inc. |
Reading Time: 5 minutes
There’s widespread speculation that traditional brick and mortar businesses are on their way out; that they’ll soon become extinct, no thanks to online retailers like Amazon. But, this isn’t technically true. Yes, regular brick and mortar businesses without any innovative solutions might become extinct. But those who focus on customer experience and creating a seamless…
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