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Why Multilingual AI Is the Missing Piece in Your Agentforce Rollout
And why social commerce is making it urgent Something interesting happened last year. Agentforce went from pilot-phase curiosity to the fastest-growing organic product in Salesforce’s history. By Q3 FY2026, the platform had reached 18,500 customers, with over 9,500 on paid plans. Agentforce ARR hit $540 million—a 330% year-over-year increase. Customers in production grew 70% quarter-over-quarter.…
Why the Smartest Brands Are Responding to Instagram DMs Inside Salesforce in 2025
How BYOC + Agentforce unlock scalable, multilingual engagement—without leaving Service Cloud In 2025, Instagram DMs aren’t just a social inbox—they’re one of the fastest-growing service and commerce channels for global brands. But handling them outside your CRM? That’s a thing of the past. As a Salesforce-native ISV, we believe customer messaging—especially Instagram DMs—belongs inside Salesforce…
AI-Powered Translation in 2025: 4 Ways It’s Supercharging Enterprise Customer Service
In the wake of generative AI’s rapid evolution, real-time translation has become a mission-critical capability—not just for global brands, but for any enterprise striving to deliver connected, consistent, and inclusive customer experiences. In 2025, machine translation is no longer just a nice-to-have; it’s a core enabler of multilingual service, revenue expansion, and workforce efficiency. According…