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7 Reasons Your Mobile Employees and Field Service Teams Need AI-Powered Digital Engagement Tools
The 800 number isn’t dead, but it’s no longer where your customers want to start a conversation. Salesforce’s seventh-edition State of the AI Connected Customer report, based on a survey of more than 16,500 consumers and business buyers, found that 73% of customers now feel brands treat them as unique individuals—up from just 39% in…
How Brands Can Use AI to Manage Reviews, Answer Questions, and Win More Customers
In 2023, businesses were still figuring out what to do with ChatGPT. In 2026, the question has shifted entirely. AI is no longer a curiosity or a side experiment. It’s embedded in how companies operate—across customer service, marketing, and reputation management. The numbers tell the story. Over one million businesses worldwide now use OpenAI’s products,…
How Brands Can Leverage Reviews and Q&A to Beat the Competition
AI is changing how shoppers discover products. Reviews and Q&A are now the fuel that powers those recommendations. Your brand puts serious effort into building products and experiences customers love. That work pays off—great products attract buyers and keep them around. But in 2026, doing that work once isn’t enough. Customer expectations shift constantly. New…